Buy Local
Now more than ever, it’s important that we stay safe, stay local and stay connected while buying local. That’s the vision of Buy Local, a website created by the three local business chambers in North Tyneside; Whitley Bay, North Shields and Wallsend, with the help of Newcastle Building Society.
Buy Local provides a directory of businesses operating in North Tyneside. This lets residents, business owners, and visitors have a simple method of knowing what services are available to them.
Buy Local is not just a facility for businesses to raise their profile and for others to find them. It also provides information dedicated to the broader aspects and attractions of town centres and high streets. This includes details of events, heritage sites, parks, walks and other items of interest to the community.
Nominate a local business
Buy Local are celebrating businesses that have made a commitment to serve their local community over lockdown. You can get involved by nominating a North Tyneside business that you feel is a Local Lockdown Hero. If you know a local business that is stepping up during this difficult time, email talk@buylocalnorthtyneside.co.uk.
Your local care provider
EveryDay Care & Support, are now listed on the Buy Local as a local care provider. We are continuing to operate throughout the local and national lockdowns. To ensure all staff and customers are safe, we have introduced new measures and procedures.
Thanks to our new measures, EveryDay Care & Support have capacity to take on new customers in our Living and Homecare services. To find out more, call us on 0191 287 7028.
One of our customers recently gave our Living service a 10/10 rating and said “The service is smashing. Michele is fabulous. I would recommend it all day long. It’s really nice to see someone, I look forward to her visits. They give me social interaction and human connection which is awesome and priceless right now. Michele does what I can’t do. In my opinion, you’re all faultless, you’re all the forgotten, unsung heroes but I very much appreciate what you do. Thank you.”
Another customer said this of our Homecare service; “The service has been responsive & valuable especially during lockdown & restrictions to support my grandma both practically & emotionally. This, in turn, support our family as a whole.”
Support local businesses
To find out more about which local business are still open, visit buylocalnorthtyneside.co.uk. If you need extra help and support during these trying times, call Age UK North Tyneside on 0191 280 8484 Option 1. Their Information and Advice team are there to help you with everything from pensions and financial support, to leisure and social activities. Or, if you just want someone to talk to, ask about their befriending service.
EveryDay Living Service
EveryDay is run as a social enterprise, wholly owned by the charity Age UK North Tyneside. This means that all profits generated are donated back to the charity to help support and fund vital services for older people in North Tyneside.
The service is a ‘one stop shop’ for all home support needs providing domestic cleaning, housekeeping, pet sitting and walking, meal preparation, grocery shopping and companionship to customers aged from 18 plus years in North Tyneside.
EveryDay prides itself on providing a high quality, reliable service to its customers. All EveryDay team members undergo regular training and development and all are required to have cleared an enhanced Disclosure and Barring Service (DBS) check before they join the team. The service is fully insured for your peace of mind.
Paula Larkin Our EveryDay Angel
Paula joined the EveryDay Living team in June of this year having previously worked as a domestic and prior to that for Next clothing for 15 years. She supports customers in and around North Shields, Whitley Bay, South Wellfield and the Marden Estate.
Her customer’s age ranges from 60 – 92 years. Paula said that the EveryDay team is different because “they dont dash in and out, we take the time to talk to our customers. They might be the only person they’ve seen and spoken to all week and it makes a huge difference to their lives”.
The EveryDay Living team comprises of 10 EveryDay ‘angels’ who support customers to continue to live independently at home for longer.
Customer Satisfaction Is Paramount
Customer service is paramount for EveryDay so we undertake customer evaluations when a customer has been in service with us for 4 weeks to ensure our offer completely meets their individual requirements.
Paula’s customers have been highly complementary about her dedication and demeanour saying “she is a pleasure to have around and she is very thorough. I’m very happy with the service and enjoy Paula visiting. We would definitely recommend the service to others.”
Customer Evaluations
Feedback on the EveryDay Living service from the recent annual customer satisfaction survey speaks for itself.
99% of customers were very satisfied with the service
99% of customers said they would recommend the service
100% of customers said that the service met their needs
100% of customers said that they receive a quality service
94% of customers felt that the service was value for money