Customer Update 21.08.2020
It has been wonderful to welcome back to the Bradbury Centre the Customer Services Team. Our doors are now open 10am to 2pm Monday to Friday. However Jarrett’s does remain closed. For any information and advice please give our team a call Tel: 0191 2877028. Alternatively take a look at the information available on this website and EveryDay Care’s social media.
Track and Trace
We’d like to remind everyone that we do operate “track and trace”. We all have a responsibility to be alert and do everything we can to prevent the spread of the virus. Our Customer Service Team will ask any visitors to provide a name and contact telephone number for this purpose specifically. This is even more important now when there has been an increase in the number of confirmed cases of C19 in Newcastle and North Tyneside in the last 3 weeks.
Leadership
Our Leadership Team are monitoring data daily and are prepared to enforce stricter controls if we feel it is necessary. At the moment we are confident that the organisation can continue to operate as we are, but, we have asked all Managers to prepare again for lockdown.
Staff Absence
On a brighter note we are pleased to report that staff absence is consistently reported at 5%, and our customers are all safe and well.
Updates
A couple of updates this week to share with you all:
- The Board of Trustees met on Wednesday and applauded the performance of its staff and volunteers throughout the first quarter of the financial year, and in particular during the pandemic.
- We are delighted to announce that Leah Phillips is taking up the role as Customer Services & Quality Assurance Co-ordinator from 1 September 2020