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EveryDay Service Update 11.09.2020

The big talking point this week sadly has been the increasing C-19 infection rates across the North East region. The increase in infection rates appears to be most pronounced in younger adults, particularly those aged 20-29, who may form part of our staff teams.

Impact on Support

An increase in infection in this age group may well have an impact on the people we support. It is therefore increasingly important that all infection prevention and control measures remain in place and our team complies fully with them.

Team Location

Whilst our customers are focused in North Tyneside and Newcastle our staff live all over the North East. Therefore, our C-19 Plans and Risk Assessments must always reflect local variations.

We will focus this week’s update on C-19 and outline the changes we are making across services from Monday 14 September 2020.

Changes to services

The changes reflect new Government guidance and aim to reduce the increasing rate of infection across the country. All C-19 Service Plans and Risk Assessments have been updated to reflect the changes and are available for circulation/discussion via your Head of Service.

Care at Home in the Community

This continues as normal with the additional controls implemented at the start of C-19. Kerry Parker, Head of Professional Care services is writing to all of customers to remind them that our service continues as normal and how we would appreciate their ongoing support to keep our staff safe by following government guidance, particularly the new “6 people rule”

Extra Care Housing

We are working with Landlords to reduce the number of visitors to our schemes. We are preparing to start to shop/collect for customers living in our schemes using staff working in the local community.

Kerry Parker will inform customers and team members of any further specific changes relevant to each scheme. We will be circulating a joint communication to customers with our Landlords.

EveryDay Living

This service continues as normal with the additional controls implemented at the start of C-19. We are writing to all customers to remind them that our service continues as normal and how we would appreciate their support to keep our staff safe by following government guidance, particularly the new “6 people rule”.

Wellbeing Centres

Our centres will not be closing unless North Tyneside Council insist that we do so.

We have not heard anything yet and will inform customers  when we know more.  Unfortunately we will not be taking on new customers until further notice, except to support people in crisis. This will allow us to maintain the current social bubbles we have created for each day at each Centre.

Customer Services

Our Bradbury Centre team are available from 8.45am until 16:30pm, Monday to Friday. Our doors are open to the public (on a one in, one out basis) from 10am until 2pm, Monday to Friday.

Information & Advice

This service is available for face to face appointments 10am to 2pm Monday to Friday at the Bradbury Centre. Customers should call to book an appointment in advance Tel: 0191 2808484

Induction Training

Induction training for new staff from Newcastle will be delivered in the relevant Scheme and not at our Training Suite in Whitley Bay. This wil reduce travelling for everyone and minimise any risk.

Training

We continue to limit the number of people in the Training Centre to 6 to minimise risk

Finance

We have Finance team members on site Monday – Friday and our doors are open between 10:00-14:00 to enable those of you who wish to make a payment. Tel: 0191 2877010

Human Resources

Our team is extremely busy with recruitment for existing and new developments across North Tyneside and Newcastle Tel: 0191 2877011 for role vacancies.

We will continue to update all of our stakeholders on a

weekly basis.

 

Covid-19 Update 7.9.2020

We are pleased to report that absence levels remain stable and our customers are generally very well. However we must all remain vigilant as the number of C19 cases has increased over the last week in North Tyneside.

Our Care Managers monitor our Absence Tracker daily and alert their Head of Professional Care, Kerry Parker if they have any concerns.

Newcastle Teams

Our staff working in Newcastle are all eligible for the Anti Body Test. We encourage everyone to get a test if they have not had one. We do expect North Tyneside Council to follow suit soon and offer the test to all care staff. We will update everyone in due course

Our People

We are pleased to announce that Marion Perry will take up the Care at Home Area Manager position for Newcastle. Marion will be supported initially by Audra Proud. Eventually Marion will directly manage Hodgson House and Allerdale Drive

Recruitment

Allerdale Drive is about to be handed over now the construction work is complete. We are recruiting Personal Support Assistants and a new Team Leader for this exciting new development.

Contact our HR Team if you need any additional information for yourself or someone you know. Tel: 0191 2877011

Appointments

We will also appoint a Head of EveryDay Homes to join our Leadership Team and provide more capacity to explore and realise new housing opportunities for EveryDay Homes

Customer Consultation & Engagement

As previously reported we extended Phase 2 of our Exit from Lockdown Plan to allow more time to engage and consult with customers about what they wanted to see change if anything with their service provision.

This feedback is now informing slight changes to services and the introduction of new ones, we plan to announce our “new operating world” later this month to roll out from 1 October 2020.

We will provide you a flavour of the feedback from EveryDay Care & Support Services in next week’s bulletin.

Allerdale House-new release

EveryDay Care is delighted to confirm that we are providing the care and support in new luxury apartments located in Chapel House, Newcastle exclusively for people over 60 years old.

New Development

Allerdale House is a brand new development and the spacious apartments include contemporary fitted kitchens and level access shower rooms. There are 12 ground floor & 12 first floor flats and 5 bungalows available .

Apartments

Downstairs apartments are 2 bedroom with a private garden accessed via patio doors. First floor apartments are 1 bedroom. Apartments comprise of a large entrance hallway leading onto an open plan living room and kitchen area fitted with modern units and worktops. The bedrooms are spacious with good lighting and neutral décor. Bathrooms boast contemporary fixtures and fittings and level access showers.

Location, Location, Location

Allerdale House is located in the heart of Chapel House, NE5 1DE. The apartments benefit from excellent transport links into Newcastle City Centre and are close in proximity to local shops and amenities.

Featuring

Features and benefits:

Benefits

The exciting new development benefits from:

For recruitment opportunities with EveryDay Care in Newcastle contact 0191 2877011  https://everydayuk.org/join-our-team/vacancies/

For more information Allerdale House apartments contact  0191 278 8585 or email yourtimeyourspace@yhn.org.uk

Wellbeing Centres

Our EveryDay Wellbeing Centres located across North Tyneside provide a variety of activities aimed at those aged over 50. They offer exercise, socialising activities and much more.

Jess

Jess is a regular visitor at our Linksill Wellbeing Centre, where we host a programme aimed specifically at those living with Dementia. Her daughter, Judith, recently wrote to EveryDay on their experiences.

Brilliant Susan

“I just wanted to thank you to EveryDay Care and Age UK North Tyneside for sending Susan to us over the last few months, to say she has been brilliant is putting it lightly. I seriously do not think mum would be back at Linskill Park now without her”.

Mum came back to us

“Susan McGarrity encouraged her, engaged her in different activities to stimulate her mind and got her walking again. She was so kind and thoughtful and day by day mum came back to us. I really am so grateful to her”.

Centres re-opening

With our Centres now open with additional measures in place, visits could include activities such as:

‘Exercise Snacking’

Our exercise ‘snacking’ sessions come as a result of a partnership with SportWorks. They include short periods of exercise which aim to maintain mobility and balance. Therefore, reducing the risk of falls at home and improving general fitness and confidence.

Care at Home

EveryDay also provides a Care at Home service which offers help with things as little as getting ready for the day, to supporting with medication and conditions such as Dementia.

Amazing Support

Joanne, the Community Wellbeing Officer at North Tyneside Council, also commented on our services.

“I have some very challenging clients with complex needs and she Michelle Clements (EveryDay Wellbeing Centre Manager) has been amazing supporting them during the lockdown.”

Appreciation

“I know clients have appreciated the support she has put in place help for some very vulnerable people who are under extreme stress every day without a pandemic”.

 

For more information on our Wellbeing Centres and Care at Home provision, call us on:
0191 287 7028

You can also contact Age UK North Tyneside’s Dementia Connections team for support and advice on living with Dementia:

0191 280 8484

Customer Update 21.08.2020

It has been wonderful to welcome back to the Bradbury Centre the Customer Services Team. Our doors are now open 10am to 2pm Monday to Friday. However Jarrett’s does remain closed. For any information and advice please give our team a call Tel: 0191 2877028. Alternatively take a look at the information available on this website and  EveryDay Care’s social media.

Track and Trace

We’d like to remind everyone that we do operate “track and trace”. We all have a responsibility to be alert and do everything we can to prevent the spread of the virus. Our Customer Service Team will ask any visitors to provide a name and contact telephone number for this purpose specifically. This is even more important now when there has been an increase in the number of confirmed cases of C19 in Newcastle and North Tyneside in the last 3 weeks.

Leadership

Our Leadership Team are monitoring data daily and are prepared to enforce stricter controls if we feel it is necessary. At the moment we are confident that the organisation can continue to operate as we are, but, we have asked all Managers to prepare again for lockdown.

Staff Absence

On a brighter note we are pleased to report that staff absence is consistently reported at 5%, and our customers are all safe and well.

Updates

A couple of updates this week to share with you all:

 

  1. The Board of Trustees met on Wednesday and applauded the performance of its staff and volunteers throughout the first quarter of the financial year, and in particular during the pandemic.
  1. We are delighted to announce that Leah Phillips is taking up the role as Customer Services & Quality Assurance Co-ordinator from 1 September 2020

 

Quarter End Highlights

Edith Moffat House

We finally agreed the long term future of this extra care housing scheme on Monday with the transfer of the landlord from Riverside to New Walk. New Walk has been busy preparing empty apartments ready for new customers and already the door bell is ringing. We have two new tenants moving in and interest remains high. It has been an unsettling time for customers and staff in the scheme but that is behind us now as we work to get the empty properties filled. Nothing has changed other than the landlord, our role remains the same.

Havelock Place

Construction is 4-5 weeks ahead of schedule and we’re receiving enquiries regarding recruitment opportunities already.

Customer Services

Our team were the busiest they have ever been, working across 7 days a week with an increase in customers contacting them for information relating to C19, and what was available to them or who could provide support.

The Customer Services Team will return to work in the Bradbury Centre on Monday 17th August so we can re-open telephone lines to live calls again. We will open the doors to customers between 10am and 2pm Monday to Friday. The downstairs (and upstairs) areas will be closed to customers other than the reception area where access will be controlled and managed to 1 in and 1 out.

Wellbeing Centres

Our Wellbeing Centres opened on Monday. Please follow our social media for some lovely images. It was quite emotional for customers and staff seeing each other again.

Covid-19 Update

Most importantly we kept our customers and staff safe with no customer deaths reported due to C19 (none reported to date)  and staff absence is still averaging 5%.

 

Performanc Update

We have reviewed our statistics and performance data for the previous week. There is no change to staff absence or customers with C-19 symptoms. Most importantly everyone continues to be vigilant as we continue to deliver vital services to our customers.

Wellbeing Centres

We are pleased to announce that the Wellbeing Centres will join the rest of the organisation in Phase 3 of the Exit Plan. They will re-open on 10 August 2020. We will be following strict new guidelines which include limiting customer numbers to 10 each day Monday to Friday.

Customer Consultation Exercise

As we move through Phase 3 of the Exit Plan we are recording a high number of customers returning questionnaires or simply taking the valuable opportunity to have their say in how their service might change to make it safe for them to return.

We still have until the end of this month to capture more information before we start working through any changes we may need to make.  This feedback is like gold dust and will allow us to tailor services further to meet customer needs and aspirations.

Headquarters Update

We will be announcing changes to the Bradbury Centre HQ next week, once the Leadership Team have finalised all plans and communicated with those on annual leave.

We will not be making wholesale changes as we must remember the Bradbury Centre, when it opens will be to deliver essential services only.

Concerned Callers

We have received several calls from older people about what to do about their TV Licence. We signpost callers to our Customer Service Team and share this link for more information https://www.ageuk.org.uk/northtyneside/about-us/news/articles/2020/tv-licences-for-over-75s/​

Welcome Back

Finally, welcome back to all staff returning from shielding. We hope that they do feel safe returning to their positions.

EveryDay Care Service Update 31.07.2020

Staff Absence & Testing

We have enjoyed another productive week across the organisation with staff absence increasing to 7% early in the week and then decreasing to 5%.

There are no reports of staff or customers with C-19 symptoms. The number of staff and customers being tested has increased. Thankfully they have all tested negative.

Absence Tracker

We take the potential threat of a second wave very seriously which is why we would like to confirm some new ways of working.We want to encourage everyone to uphold the controls we have in place.

The Leadership Team update an Absence Tracker every day to assess staff capacity across all our services and redeploy staff if necessary.

We use this tool in situations where we invoke our emergency plans. We now, largely, have all staff back in their substantive roles and staff absence remains low.

Public Health Monitoring

The Leadership Team have started to monitor, through Public Health information, the number of C-19 cases in the immediate local area to our services.

We are doing this so we can protect our staff, volunteers and customers for example by locking down a service quickly if there is a spike in reported cases in the locale.

This information will be reported in the Absence Tracker daily. We will alert staff if we feel it is necessary to lock down services. We are recommending that staff play their part and inform Line Managers if they are aware of any increases in cases in their neighbourhood.

Phase 3 update

We remain in Phase 3 of our Exit Plan, with the Wellbeing Centres in Phase 2. The Bradbury Centre HQ remains closed to visitors but open to staff for essential work only. Our Extra Care Housing Schemes are open to visitors with additional controls in place.

Other news this week:

Wellbeing Centres

Wellbeing Centres,

We plan to re-open on 10 August 2020. We are delaying the re-opening until all customer Risk Assessments have been reviewed and signed off by Social Workers and other senior staff within North Tyneside Council.

Customer Consultation

The Leadership Team has started to review the feedback from customers through our consultation exercise. We agreed to extend the consultation and engagement period until 31 August to allow us to hit at least a 50% return target.

Overseas Holiday Policy

The Leadership Team yesterday clarified our policy around annual leave where holidays have been booked overseas and the impact of the rules around quarantine. These have been shared internally.

Congratulations are in order

We are delighted to announce we have again maintained the ISO9001:2015 standard following our assessment over the last 10 days. Congratulations to everyone who was involved in the assessment.

 

EveryDay Care Service Update 24.07.2020

We have experienced another good week where staff absence has  plateaued at 5%. Thankfully we have no reported cases of customers with Covid-19. We will continue the great work upholding controls and protecting customers, staff and volunteers effectively.

Phase 3

We remain in Phase 3 of our Exit Plans and Wellbeing Centres remain in Phase 2. Kerry Parker, Head of Professional Care Services has been in discussions this week again with North Tyneside Council about the opening of the Wellbeing Centres. Hopefully we can announce news next week.

Headquarters Update

The Bradbury Centre HQ remains closed but all controls are in place as a safe place to work. These include ‘Sneeze Screens’. Our Leadership Team will finalise working arrangements for the Bradbury Centre next Wednesday which our Chief Executive, Dawn McNally will communicate.

Shielding Staff

From 1 August we will be welcoming back to work those staff who have been shielding. For these staff, we will have finalised their individual risk assessments.

ISO Inspection

The ISO 9001-2015 inspection started this week and will run until 30 July 2020 when we expect to hear the outcome. It has been a tough week for all those involved as this has taken place via Zoom. However we’re extremely confident of a very positive outcome.

Consultation

Staff working from home, or on furlough have completed the Staff Survey circulated by our HR team. Their feedback is being collated and will be presented to our Leadership Team next week to tie in with the discussions around future working arrangements in the Bradbury Centre.

Havelock Place

EveryDay Homes new dementia housing development is now well under way. Construction has begun and brickwork has been started.

To follow it’s progress check out Twitter and Instagram for very regular updates.

Living with Dementia

It is well-known that although rewarding, caring for those living with dementia often presents challenges for carers, as well as those with the condition.

Challenges

The circumstances of LGBT people may be more challenging because of experiences, living arrangements and the people around them.

Whilst these challenges may seem a daunting concept, it is important to know that you are not alone. There is specialist support available around you.

Putting you first

At EveryDay, we take pride in putting the customer at the centre of all we do. This involves a bespoke package of care specific to each and every customer’s individual need.

The LGBT community have been, and often still are subject to prejudice in society. It is sometimes difficult for someone to open up to others about their feelings and experiences.

Person-Centred Care

EveryDay minimises these barriers through person-centred care, where the care package for each individual is tailored to suit their needs and preferences.

Whilst someone’s identity as an LGBT person may be a big part of who they are, it does not define them. This is why we:

Carers’ Needs

Whilst it is very important to respect the needs of those living with dementia, carers should also assure that their own needs are fulfilled. Our care at home services offer the opportunity for them to free up their time and relax for a while. These include:

Admiral Nurses

Our Admiral Nurses offer emotional, practical and educational support to families who are supporting a person living with dementia. We have already helped so many people such as Susan, who cares for her husband living with Alzheimer’s.

To find out more, contact EveryDay for the specialist care services we provide

Tel: 0191 287 7028

If you are an LGBT person or a carer of and LGBT person living with dementia facing challenges, the National LGB&T Partnership can help

Tel: 0207 064 6506

 If you would like to find out more local services and support for the LGBT community, call Age UK North Tyneside:

Tel: 0191 280 8484

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